We will collect personal identification information from users only if we are given explicit consent to do so. Users will be given the ability to opt-in to provide such personal identification information to us. We also employ GDPR compliant tracking software on our site to monitor site usage and activity anonymously.
Personal identification information
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, or phone number. Users may, however, visit our site anonymously.
Non-personal identification information
We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers’ utilised and other similar information.
Web browser cookies
How we use collected information
We collect and use users personal information for the following purposes:
1. To improve customer service.
Your information helps us to more effectively respond to your customer service requests and support needs.
2. To personalise user experience.
We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
3. To improve our site.
We continually strive to improve our site offerings based on the information and feedback we receive from you.
4. To administer a content, promotion, survey or other site feature.
5. To send users information they agreed to receive about topics we think will be of interest to them.
6. To send periodic emails.
The email address users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or user may contact us via our site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Third party websites
Users may find advertising or other content on our site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.